Subject: Tech Support Candidate - sushant bakshi
From: sushant bakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 10:19:38 -0400

Tech Support
Test

Name

sushant
bakshi

E-mail

[email-masked]

Phone Number

(91) 7769926905

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

JAMMU

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The first thing I will do is check what the error
it is showing. If it shows network error, I will check my internet connection.
If it is not the issue of the internet, then I will look if the website is down
or not. If not I will see whether there are some issues with cookies or cache, I
will try to clear it and try again. If the issue happens again, I can try
incognito mode.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Start the
bluetooth in your mobile phone

Switch on the bluetooth speaker

Start pairing mode on it

Pair the devices by clicking on the speaker's name in tge bluetooth settings of
mobile.

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate for technical support requires that should have in-depth knowledge of
the service for which he is providing support, he/she should be familiar with
different errors that can occur in that service and alternate ways to check it
and solve it asap by maintaining a very patient and helpful attitude towards
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

5