Subject: Tech Support Candidate - Rohan Pratap Singh
From: Rohan Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 07:47:51 -0400

Tech Support
Test

Name

Rohan
Pratap Singh

E-mail

[email-masked]

Phone Number

(91) 9536456858

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl Service

Operation consulting

30th September

29000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will  try to restart and refresh  the browser
at 1st

Still its same i will check the proxy setting  change ut and then try
again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step one :-  on bluetooth in both mobile and
speaker

Step two :- pair the bluetooth device through phone

Step 3:- ready to bang on with music.

What according to
you makes you a good candidate for customer service or technical support
job?

Patience  is must required.

Problem solving  skills.

Need to be soft with the person having query because he/she must not have the
same knowledge as yours.

On a scale of 1 - 5 please rate your
fluency in spoken English

4