Subject: Tech Support Candidate - Pragati Rawat
From: Pragati Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 07:42:26 -0400

| | Tech Support Test

Name | Pragati Rawat
E-mail | [email-masked]
Phone Number | (246149) 7505459223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kotdwara, Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News shots | Writer | 15th Aug 2020 | 15k
Previous Employer 1 | Leanzilla | Marketing executive | 30th Dec 2020 | 25k
Previous Employer 2 | Koxtons Sports | E commerce and marketing | Aug 2021 | 31k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I can use few steps to troubleshoot the error
- open the other tab and try opening other websites to check if the problem is with the browser or the site
- try the website on other browsers
- clear your cache and accepted cookies, make sure to keep essential items
- before all these steps, check for stable internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on your bluetooth speaker. Go to the settings then go to the bluetooth or directly slide down or up as your phone offers there also bluetooth icon is given, now tap on search for devices if the desired device is already not in options. Choose your desired bluetooth speaker option on phone and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, i like to entertain people, there is one thing i am very confident about is to interact with people. I have already experiences in marketing with a broader spectrum for customer interaction, i have been very close to entertaining jobs like Radio Jockey and content writer, so my excellent communication skills with my talent of creativity gives a good blend and which makes me perfect for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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