Subject: Fwd: Tech Support Candidate - Sumit Majoka
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Sun, 19 Sep 2021 23:41:39 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Comm Skills is Good 
    * Experience of 5 Yrs in Technical 
    * Worked with Teleperformance in Adobe Account & Concentrix in Comcast Account 
    * Need Month to Join, cause of Notice Period. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 19, 2021, at 9:00 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sumit Majoka 
E-mail 	[email-masked] 
Phone Number 	(011) 7289803378 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Gurgaon 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Technical support 	Still working 	27 k 
Previous Employer 1 	Happy Easy go 	Technical support 	14 June 2019 	21 k 
Previous Employer 2 	Teleperformance 	Technical support 	5 May 2017 	17 k 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first thing would be to put the complete website name which includes: https://www.ndtv.com 

If it is still not happened then I will try to put the other sites to confirm the issue is it with that particular website or internet exactly. Because some websites are securely designed by their respective servers. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. I will go into the setting Tab. 

2.Then click on Bluetooth tab or app. 

3. Then switch on the Bluetooth device. 

4. The pushed for 10 seconds and it will be connected with mobile device 

What according to you makes you a good candidate for customer service or technical support job? 	I am aware of quality parameters to perform to perticular chat/call flow and trouble shooting steps. 

2. I have a relevant experience for this job 
On a scale of 1 - 5 please rate your fluency in spoken English 	5