Subject: Fwd: Tech Support Candidate - Chakrapani Shukla
From: Darpan Arora <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, HR <[email-masked]>
Date: Sun, 19 Sep 2021 23:26:25 -0700 (MST)

Hi Abhishek, 

Please check this candidate for EPOS. Already gone through the round with Pritish. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[email-masked] 

From: "HR" <[email-masked]> 
To: "pritish" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Saturday, September 18, 2021 3:37:33 PM 
Subject: Fwd: Tech Support Candidate - Chakrapani Shukla 

Hi Pritish, 

Please check this candidate for EPOS 

    * Has Good Comm Skills 
    * Experience of 3 yrs in Technical with HCL 
    * Last Working Day Oct 14th 
    * Stay in Noida 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 18, 2021, at 2:50 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Chakrapani Shukla 
E-mail 	[email-masked] 
Phone Number 	(91) 7355106036 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Noida, Sector 126 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Senior Analyst 	14 October 2021 	17756 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. To confirm if internet is working, I will open any other website like www.google.com. 
2. I will try to open www.ndtv.com in any other browser. 
3. I'll clear cache and cookies of the browser and restart the browser. 
4. I'll make sure that website's URL is not blocked in browser. 
5. I'll restart the computer. 
5. If it still does not work then I'll check with other users if they are able to open it on their computer. 
6. If they are not able to open it that means either website is down or company firewall is not allowing this website to open. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn ON Bluetooth option in speaker. 
2. Turn ON Bluetooth option in Mobile phone. 
3. Go to Bluetooth setting on mobile phone. 
4. A list of available Bluetooth devices will appear on phone. 
5. Select Speaker name from the list, it will try to connect and speaker name will show under paired devices once connected. 
Now, speaker should start working. 
What according to you makes you a good candidate for customer service or technical support job? 	I am working in Technical support for three years. I have been interacting and and coordinating with customers over the globe, assisting them with Desktop issues. I am a good listener, I try to understand the issue properly then go for the solution. I document the steps and try to create a KB article for the new issue which might help other people in my team. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4