Subject: Fwd: Tech Support Candidate - Sumit Ahlawat
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Sat, 18 Sep 2021 06:31:53 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS 

    * Good Comm Skills 
    * Experience of 1.5 Yrs in Technical Support with Concentrix 
    * Can Join in 15 days 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 18, 2021, at 6:52 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sumit Ahlawat 
E-mail 	[email-masked] 
Phone Number 	(+91) 8448432822 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Advisor Operations 	Present 	28,000 
Previous Employer 1 	Argus system 	Technical Support 	7 October 	18,000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will restart my device. 
I will make sure if internet is working fine or not. 
I will browse a cached version of the page. 
I will disable add-ons and other interfering software. 
I will try in different browser. 
I will check if the other site works or not. 
I will make sure if Java script is enabled. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If speaker that we are trying to connect is not listed, press the button on speaker to make it discoverable. 
On phone, select speaker(it might be a random product number but should have the speaker brand name listed) and that's it, it will connect. 
What according to you makes you a good candidate for customer service or technical support job? 	According to me a good candidate or a good technical support person should include good technical knowledge about the products, sense of urgency to provide support to the customers, should possess empathy and positivity towards the customers. He/She should have skills of turning an irate customers to happy customers with good interaction. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5