Subject: Tech Support Candidate - Sumit Ahlawat
From: Sumit Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 09:22:23 -0400

Tech Support
Test

Name

Sumit
Ahlawat

E-mail

[email-masked]

Phone Number

(+91) 8448432822

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Advisor Operations

Present

28,000

Previous
Employer 1

Argus system

Technical Support

7 October

18,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will restart my device.

I will make sure if internet is working fine or not.

I will browse a cached version of the page.

I will disable add-ons and other interfering software.

I will try in different browser.

I will check if the other site works or not.

I will make sure if Java script is enabled.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If speaker that we are trying to connect is not listed, press the button on
speaker to make it discoverable.

On phone, select speaker(it might be a random product number but should have the
speaker brand name listed) and that's it, it will connect.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me a good candidate or a good
technical support person should include good technical knowledge about the
products, sense of urgency to provide support to the customers, should possess
empathy and positivity towards the customers. He/She should have skills of
turning an irate customers to happy customers with good
interaction.

On a scale of 1 - 5 please rate your fluency in
spoken English

5