Subject: Tech Support Candidate - Chakrapani Shukla
From: Chakrapani Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 05:20:22 -0400

| | Tech Support Test

Name | Chakrapani Shukla
E-mail | [email-masked]
Phone Number | (91) 7355106036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida, Sector 126
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | 14 October 2021 | 17756
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. To confirm if internet is working, I will open any other website like www.google.com.
2. I will try to open www.ndtv.com in any other browser.
3. I'll clear cache and cookies of the browser and restart the browser.
4. I'll make sure that website's URL is not blocked in browser.
5. I'll restart the computer.
5. If it still does not work then I'll check with other users if they are able to open it on their computer.
6. If they are not able to open it that means either website is down or company firewall is not allowing this website to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON Bluetooth option in speaker.
2. Turn ON Bluetooth option in Mobile phone.
3. Go to Bluetooth setting on mobile phone.
4. A list of available Bluetooth devices will appear on phone.
5. Select Speaker name from the list, it will try to connect and speaker name will show under paired devices once connected.
Now, speaker should start working.

What according to you makes you a good candidate for customer service or technical support job? | I am working in Technical support for three years. I have been interacting and and coordinating with customers over the globe, assisting them with Desktop issues. I am a good listener, I try to understand the issue properly then go for the solution. I document the steps and try to create a KB article for the new issue which might help other people in my team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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