Subject: Tech Support Candidate - AMAN JHA
From: AMAN JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 01:21:41 -0400

| | Tech Support Test

Name | AMAN JHA
E-mail | [email-masked]
Phone Number | (+91) 9667335877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | nangloi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SATKARTAR SHOPPING PVT LTD | IT ADMIN ASSISTANT | SERVING NOTICE PERIOD | 22000
Previous Employer 1 | MANGLA APPARELS INDIA PVT LTD | IT EXECUTIVE | SEPTEMBER | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st error can be if lan is not connected to the computer.
solution:: computer patch cable get effected get a new one, or punch it again.

secondly router stuck provide lan connectivity,
3rd is when that website may be blocked by firewall
4th is may be DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st::Enable Bluetooth in mobile device and speaker also.

2nd:: search speaker Bluetooth name from a mobile device and pair it.

3rd:: sometimes mobile divices not showing Bluetooth name it showing mac address then
connect mobile devices to near speaker mac address.

What according to you makes you a good candidate for customer service or technical support job? | 1st is customer satisfaction and gives the solution of their problems asap. and take the feedback from the customer related to our services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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