Subject: Fwd: Tech Support Candidate - Richa Gupta
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Fri, 17 Sep 2021 22:20:48 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS. 

    * Have 3 Yrs Experience in Tech Support for India & UAE Users 
    * Can join in 15 Days 
    * Comm Skills are good, Neutral 
    * Stay at Noida 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 18, 2021, at 12:03 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Richa Gupta 
E-mail 	[email-masked] 
Phone Number 	(+91) 9560896388 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida sector 62 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Speakers & Audio 
Knowledge of android and windows troubleshooting. 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Extramarks Education pvt ltd 	Technical support Executive 	NA 	21k 
Previous Employer 1 	Franciscan Solutions 	Technical Support Executive 	4th june 2019 	16k 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting steps for website error are mentioned below- 
• First, we will check what kind of error we are getting. For example: If we are opening a website it ends up with site not reached/No Internet error, this means that the server and the browser were unable to establish a secure connection. Hence, we will check the internet connection in that case. (https://www.speedtest.net/). 
• If even after the good internet connection, process continues to fail then we would check with any other website. 
• If it would open in another site, skip down [the problem only happens with certain websites]. 
• Else in that case I would launch another browser, like Internet Explorer or Microsoft Edge, and would try to open the site in which I might have problems with. 
• If the site works in another browser, then there might be a problem with a particular browser only. 
If the site doesn't work in another browser: 
Do these steps and then reload the website you're having trouble with: 
• Click on the menu button to open the menu panel. 
• Click History and select Clear Recent History and cache. 
Note: - If cleared browsers cookies and cache doesn't work, it's probably a sign that there is a problem with the website itself. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps for Bluetooth connection from Mobile device- 
Turn on the Bluetooth option/symbol from speaker. 

Then Swipe down from the top of the screen of Mobile device. 
Touch and hold Bluetooth option/symbol . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 

Speaker would sound which intimate us, that device is connected successfully. 
What according to you makes you a good candidate for customer service or technical support job? 	
Well, with reference of my skills and experience, according to me, it's is very important to speak, with each and every customer with high regards and respect, whether it's irate or happy one it's doesn't matter to me. 
secondly I always shows Patience (even with a tough cx.). 
and always having-Empathetic nature while dealing with client/customer. 
Always talk in an Appropriate polite/courteous tone. 
Always try to provide, the relevant and Best resolution to cx. 
Note- The most important for me is -Rapport building with accurate-Knowledge of Products/Services. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4