Subject: Tech Support Candidate - Mahesh Kumar
From: Mahesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Sep 2021 05:13:07 -0400

| | Tech Support Test

Name | Mahesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9990795497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Pvt Ltd | Backhend executive | Currently | 15k
Previous Employer 1 | Lal Bahadur Shastri institute | Computer operator | Dec 2016 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Ask to customer for error message.
2.if page can't display .so told to customer please internet connection on.
3.Ask to customer click on right hand side task bar on internet connection option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First switch on the Bluetooth on speaker and mobile.
2. Then search the on mobile Bluetooth speaker name.
3.Then click on Bluetooth speaker name.
4.Mobile show one pop for pair. ( Mobile ask for pairing so user can click on pair .
After click on pairing so both device connect each other.

What according to you makes you a good candidate for customer service or technical support job? | According to me I have knowledge about technical things and I have experience in customer service so I  well know how to handle the customer. How to talk with the customer and how to resolved customer query in between quality parameters.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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