Subject: Tech Support Candidate - Mohit Dhama
From: Mohit Dhama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Sep 2021 02:04:11 -0400

| | Tech Support Test

Name | Mohit Dhama
E-mail | [email-masked]
Phone Number | (+91) 9389777780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA SECTOR 73 SARFABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Assistant manager | 4 April 2021 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check the internet connection
2. Then data Speed
3. Clear cache and cookies
4. Close the browser and open again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker
2. Turn on speaker's bluetooth
3. Turn on mobile bluetooth and search for available devices
4. Click on device name and pair

What according to you makes you a good candidate for customer service or technical support job?

1. Good customer service skills
2. Good communication skills
3. Able to resolve technical issues

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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