Subject: Trainer Candidate - Megha Agarwal
From: Megha Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Sep 2021 13:51:37 -0400

| | Tech Support Test

Name | Megha Agarwal
E-mail | [email-masked]
Phone Number | (91) 9568167111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | WFH as earlier living in Ghaziabad but due to Covid Working remotely

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edubridgeindia learning | Training excellence manager | |
Previous Employer 1 | Vivo Healthcare | Training | |
Previous Employer 2 | Wipro | Tech assossiate for international client | |

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in training? | SSC certifified IT,CRM trainer .Training Manager and responsible for handling 25 Trainers of differnt domain and adhering to process and achieve training quality.Professional Certified Trainerby GCPT
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During surprise audit observed fake attendance .when asked, the team threated me being the only female in the team.But i followed the SOP as per my values of intergrity  raised the concern to my manager and corrective action was taken

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Understanding Customer need and delivering the same to achieve satisfaction.Putting a.little extra effort is great cuatomer service

Good service in delievering the good quality to a customer  with same mindset

What according to you makes you a good candidate for this position? | I have ability to motivate team and achieve the set goals.Solution and positive apporach is my forte
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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