Subject: Tech Support Candidate - Saurabh Giri
From: Saurabh Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Sep 2021 09:01:52 -0400

| | Tech Support Test

Name | Saurabh Giri
E-mail | [email-masked]
Phone Number | (91) 8650002641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IHG | Executive | 31-05-2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will trytocheck the Interner connection on my device. I f it is fine and the problem still persists then i will try after sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Speaker
Enable the Bluetooth of Speaker and Mobile
Search for Speaker in Bluetooth device
Pair the Device
Connect the Device

What according to you makes you a good candidate for customer service or technical support job?

The Candidate must have Good Communication Skills, he/she should be a Patient listener
Must have Prompt Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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