Subject: Fwd: Tech Support Candidate - Divya Pundir
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 16 Sep 2021 05:23:05 -0700 (MST)

Hi Deeksha, 

Please find the feedback of the candidate 

    * Good Comm Skills 
    * Worked with HCL for 10 Months 
    * Was on 27K 
    * Can Join Immediate 

Please suggest 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 4, 2021, at 1:17 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Divya Pundir 
E-mail 	[email-masked] 
Phone Number 	(91) 8057406764 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Dehradun 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Hardware - Basic 
Speakers & Audio 
Ms word 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Hcl 	Chat process 	1/august/2019 	27k 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the internet connection, check the website. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions 
What according to you makes you a good candidate for customer service or technical support job? 	I have good communication skills, and I am from technical background. So I feel that this profile matches with my skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5