Subject: Tech Support Candidate - Aparna Tripathi
From: Aparna Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 12:57:07 -0400

| | Tech Support Test

Name | Aparna Tripathi
E-mail | [email-masked]
Phone Number | (0120) 9993633901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creditas solutions Pvt Ltd | Credit counselor | 15 sept | 21720
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will restart my computer , This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Then if problem still persist I will check internet connection if the problem resolved then it is fine but if the problem Still exist I will test if the site I am trying to access is down for everyone, or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly swipe down from the top of the screen and then turned on the bluetooth now touch and hold Bluetooth and In the list of paired devices, tap a paired but unconnected device.
When the phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

First, let me say that customer service skills are very important. I think I am able to empathize with people and address needs. I also believe that I have good communication , both listening and reading skills and I think good communication is crucial. With that said, I have a customer service background, and I understand the amount of knowledge and efforts need to actually solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software.

Moreover I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having and I also want to learn more about this technical world. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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