Subject: Fwd: Tech Support Candidate - PRASHANT KUMAR
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 15 Sep 2021 05:44:35 -0700 (MST)

Hi Pritish, 

Please check the candidate for EPOS 

    * Good Comm Skills 
    * Worked with TCS & IGT 
    * Has Tech Exp in L2 & L3 
    * Have 2.6 Yrs of Experience 
    * Lives in Laxmi Nagar 
    * Can Join in 15 Days 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 15, 2021, at 3:20 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	PRASHANT KUMAR 
E-mail 	[email-masked] 
Phone Number 	(91) 9599490622 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	laxmi nagar 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IGT SOLUTIONS 	PROCESS ASSOCIATE 		25000 
Previous Employer 1 	TATA CONSULTANCY SERVICES 	SYSTEM ENGINEER 	FEB-2016 	33800 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Open the browser(google chrome or Mozilla Firefox) and type www.google.com on search and press enter. If the website is opening then the internet is working. 
2. Go to history by pressing ctrl+h then click on clear all browsing data. 
3. check "Cookies and other site data" and "cached image and files" and clear data from them. 
4. restart the browser 
5. Open the ndtv.com website. 
6. If the website is not opening then it means website server is down 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the speaker and switch on the pair button on the speaker. 
2. On your phone go to settings >> Bluetooth and switch it on. 
3. Search available device 
4. Select the speaker device and wait for it to connect. 
5. When the device gets connected. Play the song to test. 
What according to you makes you a good candidate for customer service or technical support job? 	I am good with technology. I worked as an L2/L3 support for a big Japanese pharmaceutical company. I delivered most of my projects on time. I was awarded on-spot awards many times. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4