Subject: Tech Support Candidate - Vikas Singh
From: Vikas Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 08:25:08 -0400

| | Tech Support Test

Name | Vikas Singh
E-mail | [email-masked]
Phone Number | (91) 958918694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Interglobe Solutions | Senior Process Analyst | 27 sept 2020 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection weather I am connected to internet or not.
If I am not connected I will make sure I am connected to the network.
If I am already connected to internet I will check if I have entered the hyperlink correctly if no, I will have to write that correctly for it work.
If I have entered the hyperlink correctly my next step would be to run troubleshoot the problem to understand what exactly is wrong with the website not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on Bluetooth on your mobile phone, Long press power button on Bluetooth speaker to get into pairing mode. Open Bluetooth search result on your phone, You would find the speaker name, click on it and you can pair it and once paired it will automatically connect.
What according to you makes you a good candidate for customer service or technical support job? | The ability to understand the customers problem and provide the easiest way to fix the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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