Subject: Tech Support Candidate - PRASHANT KUMAR
From: PRASHANT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 05:50:53 -0400

Tech Support
Test

Name

PRASHANT
KUMAR

E-mail

[email-masked]

Phone Number

(91) 9599490622

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

laxmi nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IGT SOLUTIONS

PROCESS ASSOCIATE

25000

Previous
Employer 1

TATA CONSULTANCY SERVICES

SYSTEM ENGINEER

FEB-2016

33800

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Open the browser(google chrome or Mozilla
Firefox) and type www.google.com on search and press enter. If the website is
opening then the internet is working.

2. Go to history by pressing ctrl+h then click on clear all browsing data.

3. check "Cookies and other site data" and "cached image and files" and clear
data from them.

4. restart the browser

5. Open the ndtv.com website.

6. If the website is not opening then it means website server is
down

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the speaker and switch on the pair
button on the speaker.

2. On your phone go to settings >> Bluetooth and switch it on.

3. Search available device

4. Select the speaker device and wait for it to connect.

5. When the device gets connected. Play the song to test.

What
according to you makes you a good candidate for customer service or technical
support job?

I am good with technology. I worked as an L2/L3
support for a big Japanese pharmaceutical company. I delivered most of my
projects on time. I was awarded on-spot awards many times.

On a
scale of 1 - 5 please rate your fluency in spoken English

4