Subject: Tech Support Candidate - Yuvraj Mudgal
From: Yuvraj Mudgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 05:17:59 -0400

Tech Support
Test

Name

Yuvraj
Mudgal

E-mail

[email-masked]

Phone Number

(43) 9717101203

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Moglix Labs Pvt Ltd

Senior Catalog
Executive

30 June 2021

23067

Previous Employer 1

Intellect Design Arena Pvt
Ltd

E-Commerce Executive

9 Sept 2020

20000

Previous Employer 2

Prime Opinion Analysis Pvt
Ltd.

Media Analyst

17 June 2019

24000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organization to succeed
in its business. I follow this mantra.  Being responsive with positive
attitude, taking accountability & ownership, understanding Customer issues
as a partner and providing proactive cost effective and best solutions towards
the problems before the Customer realizes would definitely differentiate you
from others.

On a scale of 1 - 5 please rate your fluency in
spoken English

3