Subject: Fwd: Tech Support Candidate - RAVISHANKER Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Wed, 15 Sep 2021 00:28:09 -0700 (MST)

Hi Deeksha, 

PFA the feedback of the candidate. 

    * Has Good Comm Skills 
    * Worked with Bpo's for 8 yrs 
    * Tech Exp for 1.5 Yrs with Tech Mahindra in Verizon 
    * Has worked as Team Lead as well 
    * Looking for Team Lead Option 

Also came to know he was a part of Livesalesman in Some account which ramp down. 

Please suggest 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 15, 2021, at 12:29 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	RAVISHANKER Sharma 
E-mail 	[email-masked] 
Phone Number 	(98735) 62121 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Snapdeal 	Team leader 		
Previous Employer 2 	Tech Mahindra 	Sr. Tech support 	7th July 2021 	45k 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Refresh the page. 
2.Make sure JavaScript is enabled. 
3.Make sure Cookies are enabled. 
4.Clear your cache and cookies. 
5.Make sure your web browser is up to date. 
6.Restart your web browser. 
7.Try a different web browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Go to settings 
2.Tap the Bluetooth option 
3.Turn on Bluetooth 
4.A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
5.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on. 
What according to you makes you a good candidate for customer service or technical support job? 	There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5