Subject: Tech Support Candidate - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 00:36:37 -0400

Tech Support
Test

Name

Ambrish
Mouar

E-mail

[email-masked]

Phone Number

(91) 7827717276

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 66

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mass callnet

Analyst

Till working

21500

Previous Employer 1

Cyfuture

SME

Aug
2021

21500

Previous Employer 2

Cogent

Email marketing

Jun
2018

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Close other tabs,Restart chrome, Restart your
computer, check for malWare, open the page in another browser, fix network
issues and report website problem

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Put the
speaker in pairing mode.switch on the speaker and long press the Bluetooth
button on the device.

Switch on Bluetooth on mobile phone. Go to settings in your phone and select the
Bluetooth setting option

What according to you makes you a
good candidate for customer service or technical support job?

I have all quality which requires a good customer services
Excutive.

On a scale of 1 - 5 please rate your fluency in
spoken English

5