Subject: Fwd: Tech Support Candidate - Jennifer Sonowal
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 14 Sep 2021 08:02:07 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS. 

    * Worked with Aptara as L1 Support & also with ienergizer 
    * Have Good Comm Skills 
    * Have Basic Tech Knowledge 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 14, 2021, at 6:28 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Jennifer Sonowal 
E-mail 	[email-masked] 
Phone Number 	(+91) 9599612726 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aptara 	Customer service associate 	NA 	33000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would try to clear the cache and cookies from the browser and if it still gives me the same error I will switch the browser i.e firefix /explorer 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	We have to switch on the speaker even and on our mobile device we have to enable the buetooth pairing by selecting the name of the speaker device once connected it will be good to go. 
What according to you makes you a good candidate for customer service or technical support job? 	What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4