Subject: Tech Support Candidate - Vinaykumar Pandiripalli
From: Vinaykumar Pandiripalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Sep 2021 05:13:45 -0400

Tech Support
Test

Name

Vinaykumar
Pandiripalli

E-mail

[email-masked]

Phone Number

(532213) 9182238328

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Srikakulam

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart My Device

Many basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong

2. Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in , then push Enter or
Return.

3.Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

4. If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceed

5.Check if the Website is Down for Everybody or Just Me

It's a good idea to test if the site you're trying to access is down for
everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for
Everyone or Just Me.

On the site, type in the website address you're having problems reaching, then
then push Enter or Return.

Site Down

If the result says that "It's not just you!", that means the site is down for
everyone

Site Up

If the result says that "It's just you.", that means there's a problem with the
connection between your computer and the site, but other people can get to the
site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate is willing to go the extra mile for customers. The candidate has the
ability to look at a problem from many perspectives. The candidate can work with
others to develop a new solution or fix.

On a scale of 1 - 5
please rate your fluency in spoken English

4