Subject: Re: Tech Support Candidate - Ankit Negi
From: Darpan Arora <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR <[email-masked]>
Date: Tue, 14 Sep 2021 01:09:12 -0700 (MST)

Hi Deeksha, 

Already spoken to him. He is Skeptical for 6 days Working and WFO. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[email-masked] 

From: "deeksha" <[email-masked]> 
To: "HR" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Tuesday, September 14, 2021 1:28:43 PM 
Subject: FW: Tech Support Candidate - Ankit Negi 

Check 

From: Ankit Negi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 13 September 2021 at 8:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Negi 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Negi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(91) 7457010553 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Dehradun 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Sr. Advisor 	2 March 2021 	35000 
Previous Employer 1 	Ingram Micro 	Technical Executive 	14 Feb 2019 	25000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. We would note down the error message 
2. We would check the internet connectivity 
3. We would restart the router and the PC 
4. We would try to open the website on different browsers 
5. We would search for the error code 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. We would turn on the Bluetooth on mobile phone 
2. We would switch on the Bluetooth speaker 
3. We would pair the device on mobile phone 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Have good knowledge of Windows, Mac, Networking, Office 365 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4