Subject: FW: Tech Support Candidate - Rajat Khurana
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Tue, 14 Sep 2021 07:56:13 +0000

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From: Rajat Khurana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 September 2021 at 11:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajat Khurana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajat Khurana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810081080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 121
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     HCL TECHNOLOGIES        Junior analyst  31/10/2018
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check what exactly is the error. Depending upon the error, I will proceed with the needful.
Basic troubleshooting would include clearing the cookies, cache and history of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings, bluetooth then search for the available devices and add the required one. Some android devices have the bluetooth option under the connections tab.
What according to you makes you a good candidate for customer service or technical support job? I have been working as a technical support agent at my previous employer. I am good at speaking english and comfortable with different English accents from different region. I also have a decent knowledge of Windows OS, Windows Server, MS Office, Service Now, Cherwell, Active Directory.
On a scale of 1 - 5 please rate your fluency in spoken English  4