Subject: Tech Support Candidate - utkarsh kumar
From: utkarsh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Sep 2021 03:37:32 -0400

| | Tech Support Test

Name | utkarsh kumar
E-mail | [email-masked]
Phone Number | (+91) 8920094024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | new Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Big Faction consultancy private limited | associate account manager | november-2019 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.i will, first of all, see if internet connection is available.
2. later, if problem persists i would run troubleshoot the system option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I would turn on Bluetooth in both devices .
2. I will make sure that device is discoverable.
3. If it is available, i would connect to it.

What according to you makes you a good candidate for customer service or technical support job?

A candidate should have good convincing skill & communication skill along with better listening skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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