Subject: Tech Support Candidate - Ankit Negi
From: Ankit Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 11:20:55 -0400

Tech Support
Test

Name

Ankit
Negi

E-mail

[email-masked]

Phone Number

(91) 7457010553

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Dehradun

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Sr. Advisor

2 March 2021

35000

Previous Employer 1

Ingram Micro

Technical
Executive

14 Feb 2019

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. We would note down the error message

2. We would check the internet connectivity

3. We would restart the router and the PC

4. We would try to open the website on different browsers

5. We would search for the error code

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. We would
turn on the Bluetooth on mobile phone

2. We would switch on the Bluetooth speaker

3. We would pair the device on mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

1. Have good knowledge of Windows, Mac, Networking, Office
365

On a scale of 1 - 5 please rate your fluency in
spoken English

4