Subject: Tech Support Candidate - Abhishek Abhishek
From: Abhishek Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 11:17:34 -0400

| | Tech Support Test

Name | Abhishek Abhishek
E-mail | [email-masked]
Phone Number | (91) 8826154162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lodhi Road,South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Usha international Limited | Service Associate | 22 Feb 2019 | 22000
Previous Employer 2 | Medisys Universal private limited | Sr.Sales executive | 30 Aug 2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will prefix http://www.ndtv.com
Will try to open with browser like Chrome or Mozilla
Will clear history and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On speaker and switch it to bluetooth mode.
2.Turn bluetooth mode on in mobile phone.
3.Search the available Device and select the name of the device.
4.After selecting the device name it will get connect with phone.

What according to you makes you a good candidate for customer service or technical support job?

Having knowledge about the product and service that we offer to customer.
If we know about how to troubleshoot the customer issue with SOP provided by the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |