Subject: Tech Support Candidate - Vikram Madan
From: Vikram Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 10:26:59 -0400

| | Tech Support Test

Name | Vikram Madan
E-mail | [email-masked]
Phone Number | (91) 9911394205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Udyog vihar phase-2, Gurgoan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Customer service associate | 15/5/19 | 16000
Previous Employer 2 | Ienergizer | Customer service executive | 3/9/21 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all,I will check my system and internet are properly working or not by opening other website,if it still shows the same thing then I will restart my system and after that I will clear all cache and cookies,or i can try with another browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-turn on the bluetooh of the mobile and the speaker
2-after that find the bluetooh device in the mobile settings
3-then click on the device name which you want to connect with your mobile
4-pair the bluetooh speaker with the mobile

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.
2- Excellent Phone Skills.
3- Listening Skills.
4- Data Entry Skills.
5- People Skills.
6- Informing Skills.
7- Customer Focus Skills.
8- Attention to Detail Skills.
9- Professionalism Skills.
10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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