Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 07:23:12 -0400

| | Tech Support Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (201309) 8929050866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Ticketing tools on support desk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Support Operations | 31 Aug 2021 | 28000
Previous Employer 2 | IBM india | Tech support | 3 Dec 2015 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection
If it is ok then clear the browser history and open the browser again.
If problem still persists then check to the particular website ndtv helpline whether there is any maintenance going on or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will open the Bluetooth device.
2. we should open the mobile bluetooth also.
3. Check whether other devices are connected or not
4. If everything is ok then select the particular bluetooth device name in mobile and connect that.

What according to you makes you a good candidate for customer service or technical support job? | I have a long experience in customer service domain as I resolved many critical issues of the customers in my experience so definitely it makes me confident into my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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