Subject: Re: Tech Support Candidate - Ashish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Sep 2021 02:26:07 -0700 (MST)

Pritish has already spoken to him. He sad he has forwarded the feedback to you. 

Name Ashish Kumar Ashish 
Phone Number (+91) 8799706780 
Tech - Basic knowledge is there. He knows PC and has a lot of theoretical knowledge. 
English- English is good. Very polite and friendly tone. Speakers slowly and correctly. NO issues. 

Can do Gaming. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 13, 2021, at 2:40 PM, Deeksha Dadu <[email-masked]> wrote: 

Has anyone spoken to him? 

From: Ashish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 13 September 2021 at 1:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ashish Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Ashish Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8799706780 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 73, Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon Development Center India Private Limited 	CSA 	22/01/2021 	INR 32000/- 
Previous Employer 1 	Tech Mahindra Ltd 	CSA 	23/01/2019 	INR 16500/- 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Read the error description and check details of it if available. 
Try the fix suggested on screen if available. 
Find out the source of the error by searching about it online if not clear by the error description. 
If the reason of the issue is from my end, take steps to fix them. 
It the issue is from the source the intermediaries then report it to them. 
In case of internet outage, wait for the services to be restored. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turning on Bluetooth on my mobile phone. 
Turn on the the Bluetooth speaker. 
Let the speaker search for my phone and pair with it by itself. 
If that does not work then, go to Bluetooth settings and look for the speaker name. 
Click it and pair it manually. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have more than 2 years of experience in customer support where I handled domestic as well as international (US) customers. I am not pressurized by the work and I also excellent soft skills that I use to satisfy my customers by resolving their queries. 

I am yet to work as a tech support associate but I am confident that for any such opportunity, with a basic training of the process and details about the product, I'll be able to perform well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5