Subject: Tech Support Candidate - Mohammad .
From: Mohammad . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 05:15:54 -0400

| | Tech Support Test

Name | Mohammad .
E-mail | [email-masked]
Phone Number | (+91) 9721195949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: I have to check website and browser system.
2 : Check the proxy settings.
3 : Clear the browser cache.
4 : Delete Winsock catalog entries.
5 : temporarily disable the firewall and antivirus programs.
And last option is I have to contact  my internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 :I have to open my device's bluetooth.
2 :I have to switch on speaker's pairing mode.  3 : After pairing both devices,  we can connect my mobile phone and bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1: Great communication skills.
2: Ability to listen.
3: Patience.
4: Problem solving.
5: Positive attitude.
6: Passionate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |