Subject: Re: Tech Support Candidate - Satyam Tiwari
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Mon, 13 Sep 2021 09:01:26 +0000

Who has sent me his feedback? Darpan or Harpreet? I can’t believe after so much feedbacks, such tests are being passed on to me! Please read the tests again and explain why was this candidate even called

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 September 2021 at 2:18 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Satyam Tiwari

Hi Deeksha,

PFA the feedback of the candidate:

  *   Good Comm Skills
  *   Exp of 2.6 Yrs with Teleperformance, Worked in Technical Domestic
  *   Ready to relocate
  *   Comfortable for Shifts

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Sep 13, 2021, at 2:09 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Satyam Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9660191274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Teleperformance C.c e   14/9/2016       10000
Previous Employer 2     Abikatoppvtltd  C.c.e   24/10/2019      21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Press the Windows key + X on your keyboard or right-click on the Start button and select Command Prompt (Admin).
Select Yes to allow your device to make changes. ...
Type in sfc /scannow and press Enter to run the System File Checker.
Once the scan is finished, reboot your PC.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on my device bluetooth symbol
Trun on speaker bluetooth buttom .
Click on find device in bluetooth searching option.
Pair with speaker .
Connected .
What according to you makes you a good candidate for customer service or technical support job? Customer's satisfaction .
Remarkable feedback by customers.
Proving healthy information .
Having kindness
On a scale of 1 - 5 please rate your fluency in spoken English  4