Subject: Tech Support Candidate - Saina Begum
From: Saina Begum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 04:45:45 -0400

| | Tech Support Test

Name | Saina Begum
E-mail | [email-masked]
Phone Number | (91) 8339073005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu Innovations | Team Leader | Till date currently working | 80k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection, Lan connection, will clear the cookies, open the new window and will try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker, turn on your mobile bluetooth, pair the device n select your phone device name, allow to connect
What according to you makes you a good candidate for customer service or technical support job? | Firstly I ll listen to all the queries, understand the issues, acknowledge and empathize to it.. provide the right and useful solution without wasting the customer's time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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