Subject: Tech Support Candidate - Salman Ahamad
From: Salman Ahamad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 04:31:25 -0400

| | Tech Support Test

Name | Salman Ahamad
E-mail | [email-masked]
Phone Number | (110025) 7081942193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla jamia nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecs | Content moderator | 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all websites don't open due to congested network or low server, if I get any problem like mentioned above we have to find solutions through coding and programming languages then we will sort out this anyhow
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we have to go to the bluetooth  option then click it for switching on ,bluetooth will automatically find out the opened or accessed devices which are near or remote location from devices then we have to click the desired or accessed device from which we want to connect then got connected
What according to you makes you a good candidate for customer service or technical support job? | I think communication and articulation is the essential part of customer service, knowledge and skills also required to carry out this task perfectly, customer service is large and multidimensional area we need to have good command on services which is provided to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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