Subject: Fwd: Tech Support Candidate - Abhishek Raj Kumar Kharga
From: Darpan Arora <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, HR <[email-masked]>
Date: Mon, 13 Sep 2021 00:34:29 -0700 (MST)

Hi Abhishek, 

PFA the Candidate profile. As discussed, please share your opinion. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[email-masked] 

From: "HR" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Darpan Arora" <[email-masked]> 
Sent: Saturday, September 11, 2021 4:07:07 PM 
Subject: Fwd: Tech Support Candidate - Abhishek Raj Kumar Kharga 

Hi Ma'am, 

This candidate has been shortlisted by Pritish for EPOS. He is all good in English and Technical. He is not working anywhere currently can join us immediately. 
His last salary was 23k Expecting32-40k. But he is in Silguri currently. After getting an offer he will relocate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 10, 2021, at 4:52 PM, HR Livesalesman <[email-masked]> wrote: 

He is available now. You can call him anytime by today. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 9, 2021, at 4:21 PM, Pritish Nandi <[email-masked]> wrote: 

Hi Harpreet, 

This person has switched off his mobile phone so unable to contact. 

Please coordinate and let me know on Whatsapp if he is available. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Darpan Arora" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, September 9, 2021 12:29:38 PM 
Subject: Fwd: Tech Support Candidate - Abhishek Raj Kumar Kharga 

Hi pritish, 

Please check this person for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 8, 2021, at 8:33 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhishek Raj Kumar Kharga 
E-mail 	[email-masked] 
Phone Number 	(+91) 7289847463 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Siliguri 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Genpact India Pvt. Ltd. 	Process Developer 	30/08/2019 	23000 
Previous Employer 2 	NA 	NA 	NA 	Na 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, check if the website address has been entered correctly. If it id correct, click on the refresh page button present on the web browser or press the F5 key on the keyboard. If it still does not work, check if your internet connection is working then call your Internet Service Provider 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth speaker and the Bluetooth on your mobile phone. Long press the Bluetooth button present on the speaker till the light flashes so that the speaker can be discovered by your mobile phone. In the Bluetooth menu of your phone select the Bluetooth speaker from the list of new device and select Pair. Enter the PIN as 0000 or 1234 if requested. The Bluetooth speaker has been successfully connected with your phone. 
What according to you makes you a good candidate for customer service or technical support job? 	A good candidate for a customer service or technical support job should first of all possess great communication skills so that he or she can clearly understand the issues the customer is facing. The candidate should also be able to clearly communicate to the client how the problem can be fixed or resolved. Being patient and having a cool head while dealing with customers is a must have so that problems can be resolved quickly and efficiently. The candidate should also possess sound technical knowledge so that he or she can identify the problem and troubleshoot the issues being faced by the customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5