Subject: Tech Support Candidate - Sheganash Fathima Mohammed Kabeer
From: Sheganash Fathima Mohammed Kabeer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 23:52:32 -0400

| | Tech Support Test

Name | Sheganash Fathima Mohammed Kabeer
E-mail | [email-masked]
Phone Number | (+91) 7358625856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP | TECH SUPPORT AND SALES | 13/09/2021 | 48000
Previous Employer 1 | SUTHERLAND GLOBAL SERVICES | TECHNICAL SUPPORT AND SALES | 04/08/2019 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection or restart the Modem.
Check whether the given URL is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth in speaker.
Turn ON the Bluetooth in mobile phone and scan for the Bluetooth speaker.
Speaker name is shown in the pop up menu means select the speaker and connection is synchronized.

What according to you makes you a good candidate for customer service or technical support job? | Take full responsibility of the customer issue and resolve the issue as quick as possible if not escalate the issue and provide the solution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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