Subject: Tech Support Candidate - Ameer Suhail
From: Ameer Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 23:45:01 -0400

| | Tech Support Test

Name | Ameer Suhail
E-mail | [email-masked]
Phone Number | (91) 8891593313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KASARAGOD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imama | Arabic-Urdu curriculum developer | currently working | 35,000
Previous Employer 1 | Arshadul Uloom Arabic College | lecturer | 31/03/2020 | 20,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will assume it must be a connectivity problem. Then I will make sure the internet connection is proper. So I would have to fix it suddenly. I will try another search engine If the error shows same. If the error seen still unchanged there must be a problem with the website link. When I got to know the issue is with the web address I will recheck the address and correct it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | There must be a Bluetooth icon on the top of very mobile phone. Tap the icon and switch on the Bluetooth. Then there will display the name of the Bluetooth speaker in phone. Touch the name and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | The companies like yours are verily customer obsessed ones and their satisfaction is most important . So I will value the customers most and  will understand my duty is to make our customers pleased. For that I will try to complete the requirements as their ease and peace.  Through that I can contribute plus marks and best feedbacks for the company. For that purpose I will use the most advanced technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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