Subject: Tech Support Candidate - sourabh sharma
From: sourabh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 15:11:22 -0400

| | Tech Support Test

Name | sourabh sharma
E-mail | [email-masked]
Phone Number | (91) 9560510406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA SECTOR-168, NEAR ADVANT
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step : I will check whether internet connection is working or not.
Second Step : then i will go to browser's history and clear all the history and will check if the issue is persisting or not. if yes, then i will go to temp files and clear them all and also i will clear all the prefetch files.
after these steps the internet will start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step - turn on the Bluetooth on both speaker and mobile phone.
Second step - try pairing in mobile phone by clicking on speaker's name in Bluetooth setting.
after that it will connect.

What according to you makes you a good candidate for customer service or technical support job?

Honestly, I possess all the skills that you're looking for. I'm pretty confident that I am the best candidate for this job role. and also i am very passionate about technical support job. I always wanted to work in a technical department and i think for which I've been made for.
Thank you.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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