Subject: Tech Support Candidate - Pawan Kumar Goswami
From: Pawan Kumar Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 11:46:09 -0400

| | Tech Support Test

Name | Pawan Kumar Goswami
E-mail | [email-masked]
Phone Number | (+91) 9899388924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur border
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegis global customer service pvt Ltd | Customer service representative | 10/7/2020 | 15,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I am going on browser history tab
Second I will clear all time chache memories & previous history..
Third close the task of browser and restart it
Then I will re enter the website link (www.ndtv.com)

There should ould be two senerio

1st  one  website will open and I can easily go through with it

OR

2st  In this maybe I got error again so I will check IP address and also I will check the Wi-Fi router to confirm the LAN is  connected properly  or not and If it's window issue or antivirus software issue so I will trouble shoot by the windows

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step - Go to mobile settings
Open it next open connetitivity option
Then click on Bluetooth and it will redirect  me to pairing device then I will click on pair option and then in few seconds my phone connect with  speaker ..

What according to you makes you a good candidate for customer service or technical support job?

Quick learning ability, ability to face the fact and challenges, ability to work in team

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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