Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 01:17:11 -0400

Tech Support
Test

Name

Sanjay
Kumar

E-mail

[email-masked]

Phone Number

(91) 9811557130

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

OLX India Private Limited

SME T&S

31-07-2020

58000

Previous Employer 1

EXL Services

CCE

March
2014

Previous Employer 2

HCL BPO

CCE

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check Internet/ Wi-Fi Connection

2. Check the web address

3. Delete your cookies

4. Change your proxy settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2. Tap Bluetooth Icon.

3. Swipe down from the top of the screen.

4. Make sure Bluetooth is turned on.

5. Touch and hold Bluetooth .

6. In the list of paired devices, tap a paired but unconnected device.

7. When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organization to succeed in its business. I follow
this mantra.  Being responsive with positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

5