Subject: Tech Support Candidate - Mohd Salim
From: Mohd Salim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 14:40:33 -0400

| | Tech Support Test

Name | Mohd Salim
E-mail | [email-masked]
Phone Number | (0120) 7409469173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | Sr engineer | Working | 24k
Previous Employer 1 | IMSI India Pvt Ltd (hcl technologies ) | Desktop support Engineer | Jan-2019 | 12.5
Previous Employer 2 | Bhumi IT innovator Pvt Ltd | Desktop support Engineer L1 | 2018 | 13k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please check internally as it's seems my internet working fine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I am I smart work that is makes me a good candidate as well resolving the tickets of users who reported us there issues
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |