Subject: Tech Support Candidate - NISHOO SINGH
From: NISHOO SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 08:27:59 -0400

| | Tech Support Test

Name | NISHOO SINGH
E-mail | [email-masked]
Phone Number | (0562) 9634825118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For troubleshooting following steps will be followed by me:
1.Firstly, I will restart my device because many basic problems can be solved by restarting the device.
2.Next I will make sure if my internet connection is working.
3.After doing above steps I will then check if the website is down for everyone or is it just me.I will open a preferred browser and then visit a website checker page such as "Down for everyone or just me".
Above given are the following steps followed by me to troubleshoot the problem occurred on opening the website of www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to a mobile phone, several steps are to be followed which are as follows.
1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate for customer service myst have following requisites-
1.He/She should be confident.
2.He/She should be polite with the customers.
3.He/She must have proper knowledge about the products they provide or work upon.
4.They should be flexible to work with.
5.They should also know about technical details.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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