Subject: Tech Support Candidate - Robin Sharma
From: Robin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:57:35 -0400

| | Tech Support Test

Name | Robin Sharma
E-mail | [email-masked]
Phone Number | (+91) 9557072434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noida commerce | Customer support executive | March 2021 | 30000/m
Previous Employer 1 | Bandhan Bank | Customer Relationships Officer | April 2020 | 30000/m
Previous Employer 2 | Patanjali | Internship | June 2019 | 10000/m

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Close other tabs, extensions, and apps. ...
2-Restart Chrome. ...
3-Restart your computer. ...
4-Check for malware. ...
5-Open the page in another browser. ...
6-Fix network issues and report website problems.
7-Fix problem apps (Windows computers only)
8-Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open Bluetooth in Speaker.
Open Bluetooth in Mobile.
Tap on search new devices
Add speaker device
Pair it with each other
After successfully pairing speaker will be connected to mobile.

What according to you makes you a good candidate for customer service or technical support job? | I am very ambitious towards technical devices and i had worked as customer support executive (technical) and also i can handle all issues of customers with good manners and give them proper solution regarding their products error or something else.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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