Subject: Tech Support Candidate - Tarun Sharma Tarun
From: Tarun Sharma Tarun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:42:49 -0400

| | Tech Support Test

Name | Tarun Sharma Tarun
E-mail | [email-masked]
Phone Number | (91) 9773585779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Int1rvo technologies | L1 support | 2011 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will close the webpage
2. Then Go to Run command and type %temp%
3. If problem still persisting then restore web browser setting!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON bluetooth speaker
2. Tilt down drop down list and tap on bluetooth icon
3. Keep press bluetooth icon for 2 seconds
4. Pair bluetooth speaker (as per name of bluetooth device)
5. Now device is connected to your mobile phone

What according to you makes you a good candidate for customer service or technical support job?

1. Achieving customer satisfaction by troubleshooting their problems
2. Punctuality
3. Unferstanding the problem and solve it out in short TAT.
4. I have  handled telephonic and face to face customers in service centre and backend support team.
5.  Soft skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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