Subject: Tech Support Candidate - Gitanjali Chettri
From: Gitanjali Chettri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:40:28 -0400

| | Tech Support Test

Name | Gitanjali Chettri
E-mail | [email-masked]
Phone Number | (91) 7642919554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I live in Safdarjung enclave but currently have to my hometown.As soon as I get selected I will relocate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh my internet at first then try to reload again. If it doesn’t work out I will delete all the previously used web page and try to get back to that website again.If nothing works out I will try to clear my caches and cookies then I will shut down my computer and then open again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to settings turn on Bluetooth and keep your pairing Bluetooth option open then pair your speaker with your phone Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | According me I’m very much suitable for this profile because my past experience I also worked as a technical content writer and I have some hands on experience of how to deal with it,plus my writing skill is good. I can also handle queries and explain them on simple possible way so that the customer can understand it. I have high tolerance rate and patience.while I talk to customer I will surely be humble to them and will try to solve their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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