Subject: Tech Support Candidate - Arindam Sardar
From: Arindam Sardar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:28:56 -0400

| | Tech Support Test

Name | Arindam Sardar
E-mail | [email-masked]
Phone Number | (91) 9555982973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | BT Global Business Services Pvt Ltd | Customer Service Advisor | 9/04/2021 | 30000
Previous Employer 2 | SSP Pvt Ltd | Business Development Executive | 30/06/2018 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check my internet connection.

I would delete browser cookies.

I would restart the computer.

I would restart the router if necessary.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the Bluetooth speaker on.
Turn the mobile device's Bluetooth on.

Search for the speaker's name in the available list on the mobile device.

Connect.

Enjoy.

What according to you makes you a good candidate for customer service or technical support job? | Patience. The customer will have unusual queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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