Subject: Tech Support Candidate - Anantha sai
From: Anantha sai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:04:52 -0400

Tech Support
Test

Name

Anantha
sai

E-mail

[email-masked]

Phone Number

(+91) 8309821852

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Madhira

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Open a new tab and check to see if you can

load another website like google.com or

mozilla.org.

.If you can open another site, skip down to The

problem only happens with certain websites.

If you can't open another site, continue on to

the next step.

2. Launch another browser, like Internet Explorer

or Microsoft Edge, and try to open the site you

were having problems with.

.If the site works in another browser, see The

problem only happens in Firefox.

.If the site doesn't work in another browser,

check out The problem happens in all web

browsers.

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with
Firefox's cache:

.The connection was interrupted

.The connection was reset

.The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

1.Click on the menu button Fx89menuButton to

open the menu panel.

2.Click History and select Clear Recent

History….

3.In the Time Range to clear: drop-down,

select Everything.

4.Below the drop-down menu, select both

Cookies and Cache. Make sure other items

you want to keep are not selected.

5.Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to, you
should check out the following articles:

.Websites look wrong or appear differently than

they should

.Fix problems that cause images to not show

.Fix common audio and video issues

.Websites show a spinning wheel and never

finish loading

.Fix login issues on websites that require a

username and password. You may receive an

error similar to We were unable to process your

login request or An unspecified error has

occurred when you attempt to sign in to

websites with your username and password, or

the login may simply fail.

The problem only happens on a secure (https) website

Look at the web address in the location bar.

Does it start with https:// (notice the "s")? If

so, check if you see one of the following error

messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What
do the security warning codes mean? and How to troubleshoot security error codes
on secure websites.

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue"
error page, see Secure connection failed and Firefox did not connect.

For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time
related errors on secure websites.

The problem only happens in Firefox

If another web browser works just fine, one of following solutions should fix
things:

Firefox can't load websites but other browsers can - if you can view websites in
browsers other than Firefox.

Fix problems connecting to websites after updating Firefox - if you experience
connection problems after updating Firefox.

If you see the following error messages, Firefox is trying to access the
Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to
Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

Click the menu button Fx89menuButton and select Settings.

In the General panel, go down to the Network Settings section.

Click Settings…. The Connection Settings dialog will open.

Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you
connect through a proxy), select No Proxy.

Close the Connection Settings dialog.

Close the about: preferences page. Any changes you've made will automatically be
saved.

The problem happens in all web browsers

This is probably a problem with your Internet connection. See Firefox and other
browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

A website reports that Firefox is outdated, incompatible or not supported - see
How to reset the default user agent on Firefox.

Malicious website errors - if you see a "Suspected Attack Site!" or "Suspected
Web Forgery!" warning, Firefox has blocked access to the website you're visiting
to protect you from malware or web forgery (phishing). For more information, see
Phishing and Malware Protection (Mozilla.org).

Offline mode - if you see a message about offline mode, you may have set Firefox
not to use your network connection. Make sure your computer has a network
connection and then:

Click File in the Menu bar (you can press and release the Alt key to temporarily
show the Menu bar), then make sure Work offline is unchecked.

The page isn't redirecting properly - this problem can be caused by problems
with cookies. See Websites say cookies are blocked - Unblock them for more
information.

If you get a File not found error, try the troubleshooting steps in these
articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common
Firefox problems

Troubleshoot Firefox issues caused by malware

Content Encoding Error - if you get the error message Content Encoding Error or
The page you are trying to view cannot be shown because it uses an invalid or
unsupported form of compression, use these steps to diagnose and fix them:

Check the settings of any Internet security applications you use (including
firewalls, anti-virus or anti-spyware programs, and privacy protection
programs). You should try to remove any permissions those applications have for
Firefox, and then add them again. For program-specific instructions for a number
of applications, see Configure firewalls so that Firefox can access the
Internet.

Follow the Standard troubleshooting steps.

This address is restricted - this error occurs when you are attempting to
connect to a web server on a port that is reserved for another application. If
the website you are trying to visit contains a colon followed by a number in its
address (for example, http://website.com:23), try removing that portion
(http://website.com) or replacing it with :80 (http://website.com:80). If this
doesn't work, you may have been given an incorrect address.

DNS cache is invalid - DNS is the service that converts a website's domain name
into the IP address that Firefox uses to connect to a website. This information
is saved to your computer's DNS cache in order to improve speeds. However, if
the DNS cache record is corrupt or the website has changed IP address, Firefox
may be directed to the incorrect server. The Firefox and other browsers can't
load websites article explains how to flush the DNS cache. For additional
information, see

https://www.whatsmydns.net/flush-dns.html

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The process of pairing a Bluetooth speaker with
an iPhone only needs to happen once. Once a Bluetooth speaker is successfully
paired to an iPhone, it should automatically connect each time it's powered
on.

1.Place the Bluetooth device in pairing mode.

2.On the iPhone, open the Settings app.

3.Select Bluetooth.

4.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch
is green, Bluetooth is enabled, and nothing needs to be changed. If not, select
the toggle to turn on Bluetooth.

5.Turning on Bluetooth in the Settings on an iPhone.

6.When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

This is a
great way to highlight your skills and professional experience while still
addressing the employer’s question.

“To me, customer service not only means helping customers get what they need
but also making sure they feel supported. In my role as a customer service
representative for a bank, I often received calls from people who’d lost their
wallets and needed to cancel their debit cards. One day, I received a call from
an older woman whose purse was stolen while traveling. She was alone and
distraught. Instead of rushing through my script and passing her along to our
fraud protection department, I exercised empathy. I took the time to listen to
her story and shared my own experience of having my purse stolen.

After a few minutes, she calmed down and even laughed. Then, I assisted her in
canceling her cards and, because she’d been a loyal customer for more than 20
years, waived the fee for overnighting a new debit card. She was so impressed
with the experience, that she referred three new customers to us over the
following month.

On a scale of 1 - 5 please rate your
fluency in spoken English

4