Subject: Tech Support Candidate - Ishita Jain
From: Ishita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 06:59:16 -0400

Tech Support
Test

Name

Ishita
Jain

E-mail

[email-masked]

Phone
Number

(091) 9999105392

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Digiversal consultant

Assistant TL

Current

Previous Employer 1

Ryan international
school

Teacher

28th March 2019

Previous
Employer 2

Just Buy live enterprise

Account manager

1st March
2021

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
the spelling of the website

2. Check my internet connection

3. Check wifi

4. Disconnect the connection

5. Disconnect the wifi

6. Restart the wifi

7. Reconnect the connection.

8. Try again to open

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the bluetooth device

Enable the bluetooth device on phone

Make the device visible

Search the other device

Pair it

Connect

What according to you makes you a good candidate
for customer service or technical support job?

I have
been into client handling position, and can provide them with optimum solution
according to the policies ensuring maximum satisfaction

On a scale of 1 - 5
please rate your fluency in spoken English

5